Patient Notice: Face masks

Patient Notice:

The Government have asked us to wear face coverings on public transport to help us all travel safely.
Public transport includes buses and trains. Taxis are not public transport, but some taxis may ask you to wear a face covering.

Now also from the 24th July we will be asked to wear face coverings in shops.

There are some exemptions to this:

  • You have a disability that means you cannot put a mask on.
  • You have a disability that means you cannot wear or remove a mask.
  • Putting on a face mask would cause you severe distress.
  • If you use lip reading to communicate, the person supporting you to use public transport does not have to wear a mask.
  • You do not have to wear a mask if you are using public transport to escape danger.

You do not need a letter from your doctor to confirm you are exempt; you can carry a card to state this. Cards and more information is available from

You can also download the NHS App you will have access to your patient summary which will state any medical conditions.

Find out about Face Coverings Exemptions. Check out the Face Coverings Exemptions – Toolkit