Our practice operates a system called Doctor First that gives all our patients same-day access to a doctor. If you would like an appointment or health advice from a GP please call the surgery. Our receptionist will take some brief details from you along with your contact number and the doctor will call you back for a telephone consultation. If after speaking with you the doctor thinks you need to come into surgery, they will make a mutually convenient appointment for you, this is usually on the same day.
Alternatively you can book a telephone consultation online if you are registered for online services by using the link below for which app you are registered with.
Click here for NHS app link Access NHS app online here
Click here for Systmone link Access Systemone app online here
A guarantee cannot be given as to the time the GP will call back. It is helpful however if specific call back times are preferred, to inform the receptionist so this information can be made available to the GP who will endeavour to call taking this information into account. For example – Call before 11am, or please call at lunchtime between 12:30 and 1:30pm.
Phone lines are open 8am-6:30pm. A call to a branch site that is closed will divert to Alnwick.
Alnwick – 01665 656000 for Advanced Nurse Practitioner appointments, GP appointments and general enquiries
Alnwick – 01665 606864 for Practice Nurse and Healthcare Assistant appointments – this line is open between 08.00am until 14.00pm
Alnwick – 01665 510666 for Repeat Prescription order line – this line is open between 9.30am to 11.30am and 14.00pm to 16.00pm
Alnwick – 01665 605600 for Administration line (i.e. referral and payment/accounts enquiries
Embleton – 01665 576635
Longhoughton – 01665 577380
Seahouses – 01665 720294
Extended access – Evenings and Saturdays
The practice recognises that for some patients face to face consultations are difficult to attend during our normal opening hours due to work commitments or child care arrangements.
The practice is able to offer a small number of appointments every weekday apart from Friday evening from 6:30pm – 7:30pm, as well as providing a Saturday morning surgery at our Alnwick site (Lower building) from 9am-1pm, following prior arrangement.
Appointments with the practice nurses can be made direct by calling the number above and speaking to one of our reception team.
For appointments with the district nursing team please call 01665 650324
When requesting a home visit, please try to call before 10.30am wherever possible. Home visits are available for patients who for example, are housebound or are so unwell they are unable to attend the surgery.
When you call us, the receptionist will take the details of your request and the doctor may call you back to discuss the problem and assess the urgency and need for a home visit.
The doctor may advise you about the self-management of your medical concern, or arrange for you to see a doctor, district nurse, health visitor or whoever is the most appropriate person to deal with your health problem, either by a visit or an appointment.
Urgent Problems and Out-of-hours
In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.
For any injury that might need stitching / glue or involves a broken bone, you should attend the local minor injuries unit at Alnwick Infirmary, South Road, Alnwick NE66 2NS. (Click for Google map)
In the event of poisoning or overdose attend A&E at NSECH, Northumbria Way, Cramlington, NE23 6NZ. (Click for Google map)
How do I get healthcare advice & assistance when the Surgery is Closed?
When the surgery is closed and you need medical help, which is not an emergency, or you are not sure who to call for medical help – Call 111.
Calls to 111 are free from landlines and mobile telephones. Lines are open 24/7, every day of the year.
Click here to get more information